Knowledge base

• How to order Visa card?
• How long does it take to receive a card?
• Countries eligible for Visa debit card
• How many Visa cards can I have?
• Virtual card vs. physical card: what's the difference?
• Topping up your card
• Unloading your card
• Using your card abroad
• Viewing and filtering your card transactions
• How to set or change your card PIN
• How to freeze or unfreeze your Visa card
• What to do if your card is lost or stolen

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• Understanding the IBAN Issuance Process
• Understanding IBAN: a complete guide
• How to open IBAN?
• Countries eligible for IBAN
• How many IBAN accounts can I have?
• How to add money to IBAN
• IBAN transactions: how they work
• SEPA payments: a simple guide to euro bank transfers
• Making a payment
• Quick pay
• Address book: fiat operations
• Third-party transactions

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• Account Setup at a glance
• How do I create an account?
• Did not receive the confirmation SMS or email?
• What information do I need to provide for identity (ID) verification purposes?
• ID Verification: step by step
• KYC questionnaire
• Proof of Address: accepted documents and verification rules
• How long does it take to verify my account?

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• When your account is restricted
• Account completion & closure
• Can I re-open my closed account?
• Reusing your details

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• How to update personal information
• Updating legal name
• Updating phone number
• Updating email address
• Updating legal/residential address
• Updating citizenship or passport
• Requirements for the proof of address
• Know Your Customer questionnaire update
• Files section

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• How we keep your wallet safe
• How we meet global compliance standards
• Make your account more secure
• Password reset
• How to enable or reset Two-Factor Authentication (2FA)
• How to export Google Authenticator to your new phone
• Suspicious activities
• Lock or unlock your compromised account
• How to report suspicious activity
• Lost your phone

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