Hello! How can we help you ?
Debit card
- How to order Visa card?
- How long does it take to receive a card?
- Countries eligible for Visa debit card
- How many Visa cards can I have?
- Virtual card vs. physical card: what's the difference?
- Topping up your card
- Unloading your card
- Using your card abroad
- Viewing and filtering your card transactions
- How to set or change your card PIN
- How to freeze or unfreeze your Visa card
- What to do if your card is lost or stolen
IBAN
- Understanding the IBAN Issuance Process
- Understanding IBAN: a complete guide
- How to open IBAN?
- Countries eligible for IBAN
- How many IBAN accounts can I have?
- How to add money to IBAN
- IBAN transactions: how they work
- SEPA payments: a simple guide to euro bank transfers
- Making a payment
- Quick pay
- Address book: fiat operations
- Third-party transactions
Getting started
- Account Setup at a glance
- How do I create an account?
- Did not receive the confirmation SMS or email?
- What information do I need to provide for identity (ID) verification purposes?
- ID Verification: step by step
- KYC questionnaire
- Proof of Address: accepted documents and verification rules
- How long does it take to verify my account?
Account restriction & closure
Profile & settings
Security & fraud prevention
- How we keep your wallet safe
- How we meet global compliance standards
- Make your account more secure
- Password reset
- How to enable or reset Two-Factor Authentication (2FA)
- How to export Google Authenticator to your new phone
- Suspicious activities
- Lock or unlock your compromised account
- How to report suspicious activity
- Lost your phone
Can I re-open my closed account?
Once an account is permanently closed, reopening it is not possible.
If you’d like to use Safe2transact again, the quickest option is to create a new account.
